FAQ

Got questions? We've got answers. Browse our most frequently asked questions below — and if you don't find what you're looking for, feel free to contact us anytime.

Shipping

Where do you ship to?
We ship worldwide! Free shipping on all US orders. International shipping rates may apply.

How long does delivery take?
US orders: 7–15 business days. International orders: 10–20 business days depending on location.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also visit our Track Order page anytime.

Returns & Refunds

What is your return policy?
We offer a 30-day hassle-free return policy. If you're not satisfied, contact us and we'll make it right — no questions asked.

How do I request a refund?
Email us at support@nexababa.com with your order number and reason. Refunds are processed within 5–7 business days.

Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placement. After that, the order may already be in processing.